Our Delivery Promise
All our orders are handpicked in store by our team here at Carp Colours. Orders which are placed before 15:00 will be despatched the very same day. We pride ourselves on our delivery service and send using Royal Mail 1st Class, this ensures you get your baits as quickly as possible. We make every effort to deliver goods within the estimated timescales.
Please be aware however that there occasionally may be inevitable circumstances we can’t avoid such as postal strikes, extreme weather or bank holidays.
We do ship worldwide! Using our DPD by road service we can deliver around the globe. Parcels allow for up to 10kg of goods as a standard so be sure to stock up and the make the most of your courier charge.
Carp Colours does not open on Bank Holidays. Any orders placed on a Bank Holiday will be picked and despatched the next working day. For example, when looking at a Bank Holiday Morning any orders placed after 15:00 on the Saturday before will be processed on Tuesday.
As the first port of call Carp Colours will always look to simply replace an item like for like if there is an issue. If this is not appropriate we will then provide customers with a store credit to be used against any future purchases.
A valid receipt or proof of purchase must be presented in order to receive an exchange or refund.
Returns must be sent to:
FAO: Returns (Your Order Number)
Carp Colours, 20 Shoebury Rd, Great Wakering, Southend on Sea, Essex, SS3 0BW